How can the data be delivered?
We are completely flexible and can adapt to your needs and wishes. As standard, we make the data available to you directly via a download link, or we will provide you with log-in data for our sftp server. Alternatively, we can, upon request, also deliver the data to your sftp server at no extra cost.
Can you also put the data on our server?
Yes, simply let us know what you need.
How quickly is the data delivered?
Either immediately by download link after the purchase is completed or, with items that require an order approval, immediately after successful verification.
Is there an extra charge for delivery?
No. All delivery charges are included in the sales price.
What does “direct download” mean?
After you purchase the data, you will receive a download link by email to the email address you gave us.
Do I get data updates?
If you choose a certain update interval when you purchase the data, you will automatically receive an updated file. How often can I get updates? Data updates are available on a monthly, quarterly and annual basis.
How often can I get updates?
Data updates are available on a monthly, quarterly and annual basis.
Can I have test data?
You’ll find test data in the identical data format in the product description. Please contact us if you have any special requirements.
For what purposes can I use the test data?
The test data may only be utilized for testing purposes, and not for productive use.
What delivery formats do you offer?
We deliver the data in the “csv” format as standard. If you require the data in a different data format, please get in touch with us.
Which character set do you supply?
ISO 8859-15 (Latin-9, Western European) is our standard. However, we can also supply data in another character set upon request.
I have received a download link, but I can’t download the data. What should I do?
Please get in touch – we’ll be happy to help.
I have not received a download link. What should I do?
First of all, please check your spam folder. If you don’t find anything there, please contact us. Please also check whether the product you have purchased is actually supplied via a download link.
On what date is the updated data made available?
Depending on the updating contract, either in the middle of the month, quarter or six-month period – you’ll find details in the product description.